Does PoolPuma have a customer portal?

The straight answer is no. PoolPuma does not currently offer a portal where your customers log in to view their own service history, invoices, or upcoming visits. Some competitors advertise a customer portal, and if that is a hard requirement for your business, it is fair to weigh that honestly before choosing.

Here is what PoolPuma is instead. It is the internal operations platform your company runs on: customers and properties, bodies of water, weekly routes, dispatch, service visit logging, and daily visibility for the office. The people who log in are your team, in three roles, owner, manager, and pool operator, not your customers.

What that gives you on the customer side is a complete internal record rather than a self-serve portal. Every visit is stored against the specific pool with readings, chemicals, notes, and proof photos stamped with device time and location. So when a customer calls, the office answers from the actual record: yes, we serviced the pool Tuesday at 10:40, here are the readings and the photos. That covers the most common reason companies want a portal, which is answering “did you actually come out” and “what did you do.”

One related point that sometimes causes confusion. PoolPuma does use a Stripe customer portal, but that is for the account owner to manage their own PoolPuma subscription and billing, not a portal for your pool service customers. They are different things.

If a customer-facing portal ships in the future, it will be described plainly here as a real feature. For now, plan around PoolPuma as your team’s operations system and the source of truth your office uses to handle customer questions.