Pool service dispatch software the office can watch live.
Pool service dispatch software turns your weekly plan into today's work and shows the office what is happening as it happens. Open a service day in PoolPuma and it builds that day's runs from every schedule due, then tracks each stop as to do, in progress, done, or skipped, with the reason attached.
Built around how the day actually runs
One open turns routes into today's runs
Dispatch is not a separate data-entry chore. Opening a service day materializes the runs from the schedules due that date. Reopen the day and it stays consistent, with no duplicate stops to clean up.
Live progress instead of check-in calls
The dashboard shows the day as it moves: who is on stop six, who is running behind, and who is done by 2 pm. The office answers a customer's question from the screen instead of radioing a tech.
- Each stop shows to do, in progress, done, or skipped
- Progress rolls up per technician and per route
- Completed visits carry photo proof and readings
Skips with reasons, not silence
A skipped stop records why it was skipped, so a locked gate or an unserviceable pool shows up on the dashboard immediately. No end-of-day surprises, no guessing what a blank stop means.
Change one day without touching the schedule
Move a stop to another tech or another date for that day alone, and the recurring schedule stays put. The change is recorded as an exception, so today bends without breaking every future week.
Every dispatched day is a record you can trust
A route run is a point-in-time snapshot of what was scheduled, assigned, completed, and skipped on that date. Edit next week's route all you like; the day you already dispatched keeps its own history.
See how the rest of PoolPuma connects
Answers before you sign up
What is pool service dispatch?
Dispatch is turning your weekly plan into the specific work assigned for today, then tracking it. In PoolPuma, opening a service day builds its runs from the schedules due and shows each stop's progress live.
Can office staff see technician progress in real time?
Yes. The dashboard shows each stop as to do, in progress, done, or skipped, rolled up by technician and route, so the office knows where the day stands without calling anyone.
What happens when a tech skips a stop?
The tech picks a reason and the skip appears on the dashboard right away. Managers see what was missed and why before a customer ever calls.
Does dispatching lock in the day's record?
Yes. Each dispatched day is a snapshot of what was scheduled, assigned, completed, and skipped. Later edits to the weekly route do not rewrite a day you already ran.
Run the day from one screen.
Dispatch the plan, watch progress live, and handle skips and changes before they become phone calls.
Get startedFlat monthly pricing by pool count. Onboarding call included.