What is pool service dispatch?

Dispatch is the step between planning and doing. Your weekly routes and service schedules describe what should happen in a normal week. Dispatch takes a specific date and produces the actual work for that day: the route runs your technicians open and complete.

In PoolPuma, route runs are not generated far ahead of time. They are materialized on demand from every service schedule due on that date, the first time someone opens or dispatches the day. Opening the same day again is safe and does not create duplicates. That means a day’s run reflects the schedules and routes as they stand when you actually dispatch, so a late change to a schedule is picked up rather than baked into a run that was created weeks earlier.

Once a day is dispatched, each technician sees their own run: the stops for that date, in order, with the pool details they need to service each body of water. As they mark stops done or skipped, the run becomes the point-in-time record of what was scheduled, assigned, completed, and skipped on that date.

For the office, dispatch is also where daily visibility comes from. The progress dashboard reads from the live runs, so a manager can see who is on which stop, who skipped and why, and who is finished, without calling around. If a customer reschedules or a technician calls out, a schedule exception handles that one day, moving or skipping a single occurrence or reassigning it for that date only, without disturbing the recurring plan everyone else relies on.